ZENLATHIS

Eligibility for Refunds

Refunds may be granted if the purchased service or product fails to meet the specifications described at the time of purchase, or if a verified billing error has occurred. To qualify:

• The request must be submitted within the stated timeframe.
• Proof of purchase must be provided.
• The product or service must not have been misused or altered.
• The request must comply with the conditions outlined below.

Refund Timeframe

All refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise stated in a separate agreement.

Approved refunds are typically processed within 7–10 business days. Processing times may vary depending on your payment provider.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team via email with your order reference.
2. Provide a detailed explanation of your request.
3. Attach any relevant documentation or proof of purchase.
4. Await confirmation and review from our team.

Our team will review each case individually to ensure fairness and compliance with this policy.

Conditions

• Refunds will be issued to the original payment method.
• Partial refunds may apply where services have been partially delivered.
• Administrative or transaction fees may be deducted if applicable.
• ZENLATHIS reserves the right to request additional verification.

Exceptions

Refunds may not be granted in the following cases:

• Requests submitted after the 14-day period.
• Services that have been fully completed or delivered.
• Products explicitly marked as non-refundable at the time of purchase.
• Violation of our Terms of Service.